Our Returns Policy should be read in conjunction with our Terms and Conditions of Sale. We reserve the right to change this Returns Policy at any time. The following Returns Policy was last updated on 10/11/2020.
It is important to check the integrity of the products purchased, always before use.
If any errors or problems are found, these must be reported to us immediately, so that we can proceed with any verification.
Before returning a particular order, you will need to contact our Customer Service to request a return authorization number. Without this number, there may be difficulties in processing your request, resulting in delays in the entire process. The product will be replaced or the full amount refunded based on the agreements made during your communication.
The direct cost of returning the goods will be at your expense.
Withdrawal from purchase
If you have subscribed to the periodic delivery of a product you can withdraw at any time by sending us written communication via post, e-mail or whatsapp as per the form attached below
I hereby declare my intention to withdraw from the sales contract for the following products:
Order date:
Order Number:
Client Name:
Customer Address
Customer signature (only if paper copy sent):
Date:
What to do if you receive a damaged product.
Take some photos and send them to our mobile number, A member of our team will review the details and offer you the best possible solution to the problem.
CUSTOMER SERVICE CELL. +39 370 159 2078
